Polène Paris logo

Retail Training & Excellence Lead

Polène Paris
8 days ago
Full-time
On-site
Shanghai, Shanghai, China

As part of the Retail Training & Excellence team and based in Shanghai, you will report to the Retail Excellence Hub. You will join a stimulating environment within a House undergoing rapid international expansion.

In this role, you will support Retail teams across China and Singapore in developing their skills, elevating client experience, and driving performance.

Missions & Responsibilities

As a key ambassador of the Retail Training strategy in China and Singapore, you will play a central role in transmitting the House’s DNA and supporting operational excellence. Your responsibilities will be structured around five main pillars:

1. Culture & Advocacy

  • Embody the House’s values and standards

  • Build trust with in-store teams

  • Foster a culture of continuous, constructive learning

2. Design & Adaptation

  • Adapt global training modules to local cultural specificities

  • Ensure training content reflects the expectations of luxury clients in China and Singapore

3. Training Deployment

You will lead training sessions and field coaching across four core pillars:

  • The History of Maison Polène

  • Product Expertise: leather goods savoir-faire, materials, and collections

  • The Selling Ceremony: luxury service codes and personalized hospitality

  • Performance: sales techniques and client loyalty

4. Client Experience & Floor Management

  • Monitor client satisfaction indicators, including NPS and Client Experience Evaluation

  • Contribute actively to the continuous improvement of client experience

  • Support floor management and client welcome standards

  • Ensure the onboarding of new talents

5. Performance Monitoring

  • Track retail performance indicators for the stores within your scope

  • Monitor your own training KPIs

  • Consolidate these KPIs into monthly and post-training reports

  • Develop action plans based on performance and training outcomes

Profile

Experience & Expertise

  • Significant experience as a Trainer, ideally 4 to 5 years minimum, within Leather Goods, Jewelry, Fashion, or Beauty

  • Strong sensitivity to Retail, luxury service, and the world of leather goods

  • Solid understanding of the luxury market in China

Technical Skills

  • Strong command of Microsoft Office, especially PowerPoint and Excel

  • Affinity with digital learning tools and mobile learning platforms

  • Knowledge of Teach on Mars, LumApps, or Yoobic is a strong asset

  • Ability to analyze numerical data, including client experience indicators, and translate insights into concrete action plans

Soft Skills

  • Strong interpersonal and leadership skills, with the ability to engage teams, inspire others, and transmit knowledge with passion

  • Highly organized, autonomous, and detail-oriented

  • Agile, with the ability to translate a global strategy into effective local execution

Languages

  • Mandarin: fluent or bilingual

  • English: proficient

  • French: appreciated but not mandatory