Training & Adoption Manager

Role Overview

The Training & adoption lead is a multifaceted role within the Enterprise Technology Services (ETS) function, responsible for ensuring effective awareness, adoption, and utilization of IT tools, services, and processes across the organization. This position combines the strategic responsibilities of a Best Practice & Adoption Manager with the hands-on expertise of an IT Trainer, delivering robust training programs and driving the adoption of global best practices to maximize business productivity and return on investment.

Key Accountabilities

• Report to the Director, IT Training  Services.

• Work with IT Service Management communities (IT Service & Experience, Workplace & Enterprise Services, IGNITE groups) to understand roadmap activities and support business engagement, communication, deployment projects, and training initiatives.

• Partner with the ETS IT Training Team to design, deliver, and document functionally aligned quarterly account plans and training programs.

• Drive effective use and adoption of IT tools, services, and processes, proactively identifying opportunities for improvement and supporting a flexible, “anywhere, anytime, any device” approach.

• Work with Site IT Directors to manage escalations related to usability, performance, or service support and ensure training needs are addressed.

• Support new demand and influence the selection of appropriate collaboration tools, ensuring alignment with global standards and business needs.

Key Responsibilities

• Ensure best practice elements and relevant communications approaches are part of quarterly account plans and regularly reviewed.

• Map and engage key stakeholders and business leaders across the organization to ensure a joined-up approach to IT adoption and training.

• Develop and provide best practice use cases and examples, conducting consultancy sessions with customers to put solutions into practice.

• Design, deliver, and evaluate robust training programs to support adoption and decision-making, using various formats and technologies.

• Create, own, and manage key user communities for specific technologies, leveraging online/social platforms to drive membership, active engagement, and feedback.

• Manage communications through the ETS Communications process, ensuring effective communication of service changes and colleague impacts.

• Produce monthly management reports and dashboards to provide insights on progress against objectives, costs of use, and areas of focus for adoption and training.

• Develop and execute targeted marketing strategies to effectively promote the service, drive awareness, and generate qualified demand

Candidate Knowledge, Skills & Experience

Essential Capabilities and Skills

• Strong experience in leading change and delivering training within a customer-facing environment.

• Exceptional stakeholder management, communication, and relationship-building skills at a senior level, with proven escalation management capability.

• Experience in Service Management and ITIL Foundation Level training.

• Strong presentation, facilitation, and training delivery skills.

• Technical awareness of collaboration and social tools, with knowledge of the latest industry trends.

• Effective influencing and negotiating skills regarding technology choices, deployment activities, and training adoption.

• Self-starter with high levels of drive, energy, resilience, and initiative.

• Ability to work well in diverse, multinational teams and influence others to achieve positive outcomes.

Desired Capabilities and Skills

• Business acumen with knowledge of bio/pharma environments or key areas of SET functions and business processes.

• Excellent written and verbal skills in English (additional native languages a plus).

• Experience running improvement and training programs at a national or regional level.

Relevant Expertise (at least three of the following)

• Project Management

• Business Relationship Management

• IT Service Management

• IT Service Delivery Management

• Training Program Design & Delivery

• Content Development

Education

• Bachelor's Degree Preferred

• High School Diploma or Equivalent Education Required

Summary

This combined role bridges the gap between strategic IT best practice adoption and practical training delivery, ensuring that all staff and collaborators are empowered to use technology effectively, contribute to standardized processes, and maximize business productivity. The Training & adoption lead will be a key driver in cultivating a culture of continuous improvement, learning, and innovation within the organization.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.