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Senior Salesforce Administrator - AI Implementation

Execo
21 days ago
Full-time
On-site
Bonifacio Global City, Metro Manila, Philippines

Summary of Role<\/span><\/b>
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We are seeking Salesforce AI Implementation Specialists to join our team immediately. You will drive high -resolution AI agent deployments using Intercom (Fin) and integrate these solutions into complex environments, including Salesforce Service Cloud and Zendesk, to transform client support operations.
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Your Impact & What You'll Do<\/span><\/b>
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  • Strategic AI Deployment:<\/b> Configure and optimize Intercom AI agents to maintain industry -leading resolution rates and exceptional user experiences.
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  • Systems Integration:<\/b> Architect and implement seamless connections between 3rd -party AI tools and core CRM infrastructures like Omni -Channel, Service Cloud, or Zendesk.
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  • Consultative Delivery:<\/b> Provide strategic guidance to clients migrating from native AI solutions (e.g., Einstein) to specialized, high -performance 3rd -party agents.
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  • Technical Troubleshooting:<\/b> Ensure high -fidelity data flow between helpdesk platforms and AI layers to maintain system integrity.
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    Why You'll Thrive at Execo<\/span><\/b>
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    • The SFDC Specialist:<\/b> You are a Service Cloud and Omni -Channel expert with a background in AI or Chatbots (we will provide specific Intercom training).
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    • The Intercom Pro:<\/b> You possess deep expertise in Intercom Fin and general helpdesk implementation strategies.
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    • The Platform Migrator:<\/b> You have a proven track record of implementing large -scale AI + Helpdesk solutions such as Zendesk (Ultimate), Ada CX, or Freshworks.
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    • Agility & Speed:<\/b> You thrive in "urgent" deployment scenarios and can adapt to rapidly evolving AI technologies.
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