Senior Executive, AI Operations & Enablement

Job Description

• Location: RedQ
• Department: Commercial
• Entity: AAAMS
• Status: Full time

JOB DESCRIPTION:YOUR ROLE AS A SENIOR EXECUTIVE, AI OPERATIONS & ENABLEMENT

WHAT YOU’LL CHAMPION: 

• Support the execution and adoption of AI initiatives across the Commercial organization by working closely with business stakeholders, technology teams, and the AI Transformation team to improve workflows, automation, reporting, and commercial decision-making.
• Partner with Commercial teams including Revenue Management, Pricing, Scheduling, Network Planning, Marketing, Loyalty, Sales, Distribution, and Ancillary Revenue to identify opportunities where AI and automation can improve operational efficiency and business performance.
• Support the implementation and rollout of AI-enabled solutions including automated reporting, AI copilots, workflow automation, forecasting enhancements, customer analytics, productivity tools, and commercial dashboards.
• Collaborate with ICT, Data, Product, Engineering, and business teams to gather requirements, document workflows, coordinate testing activities, and support successful AI implementation initiatives.
• Assist in improving Commercial reporting, analytics, and insight generation by working with datasets, dashboards, AI tools, and business intelligence platforms.
• Support AI literacy and enablement initiatives by helping users understand practical AI applications, responsible usage, and adoption of AI-enabled workflows within day-to-day operations.
• Help identify opportunities to reduce manual work, streamline repetitive processes, and improve operational efficiency through AI and automation solutions.
• Ensure AI-related activities follow organizational standards relating to governance, data privacy, security, and responsible AI practices.
• Provide operational and project support for ongoing Commercial AI transformation initiatives and stakeholder engagements.

WHO YOU ARE: 

• Minimum Bachelor’s degree in Computer Science, Data Analytics, Information Systems, Business, Engineering, Aviation, Economics, or other equivalent qualifications.
• Experience in AI, analytics, automation, digital transformation, commercial operations, consulting, or business technology environments: 3+ years
• Exposure to AI tools, Generative AI platforms, automation solutions, predictive analytics, dashboarding tools, or digital workflow platforms.
• Experience supporting business stakeholders and cross-functional project teams in operational or transformation initiatives.
• Experience within airlines, aviation, travel, e-commerce, loyalty, digital platforms, or consumer technology businesses is an advantage.
• Working knowledge of data analytics, AI workflow automation, SQL, reporting tools, dashboarding platforms, prompt engineering, and business process improvement methodologies is an advantage.
• Strong communication, coordination, stakeholder management, and problem-solving capabilities.
• Highly curious, adaptable, execution-focused, and eager to learn emerging AI and digital capabilities.
• Comfortable working in fast-paced and evolving business environments.

WHAT YOU’LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities. 
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners. 
• A unique Allstar culture like no other.

OUR HIRING PROCESS:

• Application received
• Candidate screening
• Interview(s) and assessment(s)
• Background check and/or other assessments
• Offer and negotiation

GET TO KNOW AIRASIA:

AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.