Manager - Digital Platforms and Consumer AI
Bajaj Finance Limited
13 days ago
Full-time
On-site
Pune, Maharashtra, India
| Job Purpose |
To support the delivery and execution of the end-to-end Rewards Product journey by managing product requirements, digital integrations, and reward fulfillment processes, thereby enhancing customer engagement and supporting overall business growth. |
| Duties and Responsibilities |
• Assist in defining reward journeys, eligibility rules, and fulfillment workflows aligned with business objectives and product guidelines. • Coordinate with technology teams to manage digital platform integrations and ensure accurate reward issuance. • Work closely with business, marketing, and operations teams to translate campaign and journey requirements into product features. • Monitor reward performance metrics such as issuance success, redemption rates, customer engagement, and failure trends. • Support UAT, release management, and go-live readiness for reward-related features and campaigns. • Identify and flag operational risks, system issues, and improvement opportunities to the GB5 product owner. • Ensure adherence to process, policy, and compliance requirements across reward journeys. |
| Key Decisions / Dimensions |
• Prioritizing day-to-day execution tasks and minor enhancements within the defined product roadmap. • Recommending reward journey improvements and operational fixes based on performance data and feedback. • Deciding on issue resolution approaches for low-to-medium impact reward failures. • Determining readiness for UAT sign-offs and controlled feature rollouts in coordination with the GB5 product owner. • Escalating high-impact risks, dependencies, or deviations to the GB5 role in a timely manner. |
| Major Challenges |
• Scaling Rewards Execution: Supporting increasing reward volumes and new journeys while ensuring accuracy and timeliness. • Balancing Speed and Quality: Delivering product changes quickly without compromising customer experience or platform stability. • Managing Integration Dependencies: Coordinating across multiple internal systems and external partners with limited direct control. • Maintaining Journey Consistency: Ensuring consistent reward logic, communication, and experience across channels and campaigns. • Handling Operational Issues: Managing reward failures, customer escalations, and reconciliation challenges on an ongoing basis. |
| Required Qualifications and Experience |
• Bachelor’s degree in Engineering, Technology, Business Administration, or a related discipline from a recognized institution. • MBA or equivalent post-graduate qualification will be an added advantage. • <3 years of experience in Product Management, Digital Platforms, Customer Journeys, or Technology-enabled business roles. • Hands-on experience in executing product features, managing integrations, and supporting live digital products. • Familiarity with rewards, loyalty programs, fintech platforms, or customer engagement solutions preferred. • Working knowledge of APIs, system workflows, UAT processes, and vendor coordination. • Strong analytical, documentation, and stakeholder management skills. |