Management Trainee
GenpactReady to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Inviting applications for the role of [Management Trainee], [Customer Care]
We are looking for OTC professionals who managed/lead B2B Collections/Dispute management process for significant period, who have worked preferably on Oracle ERP- Collection module and have a good understanding of Collection SLA delivery, stakeholder management & upstream/downstream of Collection/Exceptions
Responsibilities
Manage critical accounts for the team. This includes the collection of invoices and the management of all related processes dispute identification and resolution, account reconciliation, credit balance disposition, and escalation management
Ability to comprehend client needs & should drive clients / Internal KPI’s, reviewing every day and reporting out to internal partners
Ownership to drive the Account reconciliation, SLA Metrics, promise to pay rate, PD% reduction across buckets, Contact skip tracing, dispute resolution, Order releases, DSO etc.
Ensure Timely escalation of accounts for Support, call out problems to Client stakeholder and or management as appropriate for resolution.
Find opportunities and recommend solutions for process and automation improvements
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases to avoid any adverse customer impact
Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count and allocate responsibilities
Purposefully resolve people's issues and ensure that attrition is well below the defined target.
Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
Qualifications we seek in you!
Minimum Qualifications / Skills
College graduate of any course but preferably Business Commerce/Business Management course
Strong Communication Skills (verbal and written)
Managed or lead a B2B Collection process for US/UK client
High Radius experience/ exposure is a plus
Preferred Qualifications/ Skills
Good Stakeholder/Customer handling skills
Excellent MS Office skills
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.