Management Trainee
GenpactReady to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee & Invoice To Cash (Generalist)
Responsibilities
• Contact customers via phone, email, or letters regarding overdue payments
• Follow up on outstanding invoices and ensure timely payment collection
• Negotiate payment plans and settlements in line with company policies
• Maintain accurate records of customer interactions and payment commitments
• Update collection systems with call notes, promises to pay, and payment status
• Identify high-risk accounts and escalate cases when required
• Resolve customer disputes related to billing or payments
• Meet or exceed daily, weekly, and monthly collection targets
• Ensure compliance with legal, regulatory, and company collection standards
• Coordinate with internal teams (billing, sales, finance) for issue resolution
Qualifications we seek in you!
Minimum Qualifications
• Required experience in accounts receivable, collections or finance role and disputes
• Additional experience in customer service or complaints management desirable
• Intermediate to Advanced Excel skills – ability to analyse financial information
• Great communicator, fluent written English language
• High level of comfort working across multiple complimentary software platforms to complete a task eg, Salesforce CRM, various ERP systems, various reporting systems
• Good time management skills, organized and reliable
• Thrive under pressure with multiple tasks on hand; able to prioritise and identify issues that require escalation or wider stakeholder engagement
• Customer first mindset, creating win win outcomes
Preferred Qualifications/ Skills
• Graduate or equivalent qualification (preferred)
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.