Implementations Manager – AI Recruiting Solutions

Job Description:

About the Opportunity 

This role leads client communications and project management for regional rollouts of the global recruiting technology stack for a project with Teleperformance. The Implementations Manager ensures on-time, high-quality deployments while coordinating Workday integration and training across Latin America.

Key Responsibilities 

• Under the project with Teleperformance, this role will own day-to-day project management: status reporting, RAID logs (risks, assumptions, issues, dependencies), and cross-functional coordination with Product, Solution Architecture, Change & Training, and local operations. 

• Ensure that user needs (recruiters, hiring managers, coordinators) are clearly captured during discovery and reflected in configuration, workflows, and training plans. 

• Drive a structured hypercare period after go-live, ensuring issues are triaged and resolved, lessons learned are documented, and ownership is transitioned to Support. 

• Act as the primary client liaison during regional implementations. 

• Manage timelines, deliverables, and post-go-live support. 

• Coordinate Workday integration testing and data validation. 

• Facilitate alignment between global product and local teams. 

• Support standardization of deployment practices. 

Required Skills & Experience 

• 5+ years in implementation, client management, or HR tech delivery. 

• Familiarity with ATS, CRM, or Workday integrations preferred. 

• Bilingual (English/Spanish or Portuguese) strongly preferred. 

• Excellent communication and project coordination skills. 

• Willingness to travel up to 25% for regional rollouts. 

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?